Question 1

Where are you located?

Accepted Answer

We are located in Barrhaven East, Ottawa, Ontario, Canada

Question 2

What services do you offer?

Accepted Answer

We specialize in personalized pet care including hygiene care, maintenance, pet boarding, pet day care & drop in pet care.

cat boarding from $40/night​
dog boarding from $50/night​
small pet boarding from $35/night​
pet day care from $40/day

Question 3

How can I book a service?

Accepted Answer

You can easily book through our website’s contact form or by emailing us directly. We recommend booking in advance, we're a small home based business.

Email - hoomanepetcare@gmail.com

Question 4

What is your cancellation policy?

Accepted Answer

Please cancel at least 24hrs in advance.  This allows us to modify bookings & schedule around other pets & pet parents.

Question 5

Do you offer services for all types of pets?

Accepted Answer

Absolutely!
We are experts in care for household pets from dogs & cats to small pets, reptiles & birds!

Question 6

Do you offer boarding for small pets?

Accepted Answer

Yes! We offer a safe, cozy & dedicated space for small pets starting at $35/night. Your little one gets individual attention, enrichment & a pet-friendly environment that feels like home.

Question 7

What makes Hoomane PetCare different?

Accepted Answer

With over 25 years of hands-on animal care experience—including managing pet hotels, boarding kennels & humane societies—we provide expert, compassionate care tailored to each pet's needs.

Question 8

What should I bring for my pet’s stay?

Accepted Answer

Please bring your pet’s usual food, medications, instructions & their favorite toys or items that smell like home.  Please bring cats & small pets in a carrier or harness for safety.  Ensure dogs are leashed for travel & drop off/pickup.

Question 9

Can I meet the caregiver before booking?

Accepted Answer

Absolutely! We offer complimentary meet & greets prior to pet care to meet pets & pet parents.

faq

Frequently asked questions